(847) 412-0333

Personal Injury - Traffic - Workers' Comp - Taxi Cab Accidents

Menu
Ryan M Rosenthal's Legal Blog

 

Ryan's Legal Blog

What To Do When A Client Disappears On You

How to handle the situation when you cannot locate a client

Throughout my years of practice, it seems like every year I have a handful of clients that just up and disappear. The phone number is disconnected. The mail gets returned to sender. And thus, the file sits. Even though one of the first things that I tell all of my clients is to notify me if they move, change their phone number or plan on leaving town for an extended period of time, some of them just vanish. People, don’t do that!!

Lawyer Accessibility- Can Your Clients Get In Touch With You?

Attorneys should always get back to their clients in a timely manner.

return clients phone callsMany times when I have taken in a new case for a client who has had a prior accident, and had hired a different attorney, the client will tell me that their previous attorney was never in the office and that their calls never got returned. How ridiculous!! To me, this is the absolute easiest way to keep clients happy and wanting to refer you more potential clients in the future. 

Your Check Is Not In Yet!!

When clients become impatient waiting for their money

I often receive calls from clients after their case has been settled and after they have signed a release wanting to know when they will get their check. These calls come from any time from one day after they signed the release up until the time that the check arrives from the insurance company. Clients should understand that attorneys want to get these checks as fast as they can because we don’t get paid until the check comes in either! 

Not All Cases Are Created Equal

Similar cases settling for different amounts of money

Often times when I am trying to settle a case for a client, the client will say, “my friend had a case just like mine and his case settled for more money than my case.” And my answer is always, “no he didn’t.” This is simply because no two cases are exactly the same. 

Information Your Lawyer Needs For New Cases/Clients

Case Intake Information You Provide Your Attorney

When taking in a Personal Injury or Workers’ Compensation case, I find that it is very important to get as much information up front as possible which will help in the management of the case for its duration.  Little things such as a social security number, spouses name will come into play especially when it comes time for settlement as all insurance companies require these pieces of information before releasing a settlement check.

RSS

 

Law Office of Ryan M. Rosenthal
Formerly:
The Law Offices of Richard S. Sennett.
Practicing Law For Over 60 Years

Ryan M. Rosenthal - Partner
Main Office:
500 Skokie Boulevard
Suite 150
Northbrook, Illinois 60062
Satellite Office:
Downtown Chicago Loop
Chicago, Illinois

Telephone: 847.412.0333
Fax: 847.509.0389
E-Mail:inquiries@rmratlaw.com